Credit & Debit Card Fraud Information

Credit and debit card fraud involves the unauthorized use of another person's card information to make purchases from their account or access their funds.

Card fraud occurs through a variety of channels, including online scams, card or mail theft, and often is the result of a merchant’s data system being hacked or the actions of a dishonest employee working for the merchant. Rarely is it due to the breach of a financial institutions data system. Know how to defend yourself and rest assured Envista is continually monitoring for threats and suspicious activity. As a conscientious consumer, there are a number of things you can do to protect yourself as well.

Be Careful with Your Card Information

  • Record your card and account numbers along with expiration dates in a safe place at home. Include the phone number for each card company so you can report fraud and minimize damage quickly.
  • Carry only the cards you need so there is less for a potential thief to take and fewer cards you'll have to freeze if your wallet is lost or stolen.
  • Shred documents containing personal information before throwing them away.
  • Never give your account number to anyone on the phone unless you initiated the call to a company you know to be reputable.

Use Your Card Wisely

  • Never sign a receipt leaving lines, such as the total, blank. The information on a blank receipt may be changed after you've already signed it. Drawing a line through any blank spaces may help.
  • Watch your card during a transaction and make sure you get it back.
  • Look for irregularities with an ATM, gas pump or other card reading device before using it, especially with the card slot. If it looks odd, it may be a skimmer used to capture your credit card information. If you notice it after you've inserted your card, alert the card issuer.
  • Be cautious when using your cards online. Only enter information on websites you're 100 percent sure are legitimate or use a third-party site when you can.

What We're Doing for You

Using state-of-the-art fraud prevention systems, your account is monitored for fraud and unusual activity and you will be notified of any suspicious activity. We follow strict safeguards when mailing out cards and statements, and verify your identity whenever calling in. To be certain that we reach you quickly, please make sure we have your updated contact information. In addition, our Zero Liability policy ensures that you won't be responsible for false charges to your account.

If you plan to travel internationally or domestically, you can add travel notifications as an added safeguard. This allows you to use your Envista debit and credit cards when our fraud monitoring would normally question any purchases you make. Please call 785-228-0149 and be sure to provide the location and dates of your travel, including stopovers if you'll have connecting flights.

How to Report Fraud

Credit Cards - Falcon Fraud Protection is the free, automated fraud detection service that monitors your credit card purchases. To report fraudulent activity on your EnvistaBlack Visa Credit Card during weekend or evening hours, please call the Falcon Fraud Protection Center at 1-800-369-4887.

Debit Cards - FraudWatch PLUS is the free, automated fraud detection service that monitors your debit card purchases. To report fraudulent activity on your Envista Visa Debit Card during weekend or evening hours, please call FraudWatch PLUS customer service at 1-866-842-5208 or outside the USA call collect at 1-701-461-2551.

Kasasa Protect

Our recommended identity protection service. For a monthly fee, you can protect yourself from hackers and criminals who may steal your personal information and commit fraud in your name.

  • Dark Web Monitoring - monitors criminal activity on the internet and alerts you if you are exposed
  • Lost Wallet Protection - helps easily cancel and replace important items found in your wallet
  • Full-Service Identity Restoration - get help recovering your identity in the event that it is stolen
  • 24/7 Credit Monitoring - alerts you to changes in your credit report
  • Monthly Credit Score + Plotter - track your credit over time with monthly credit scores and online plotter
  • Annual Credit Report - get full access to your complete credit report each year

Protect Your Identity

To learn more about identity theft and ways to protect your identity, please visit the sites listed below.